Terms of service

Who we are

HAUZ (hauz.my) is booking software for homestays in Malaysia, operated by MMT ADVISORY (SSM No. 202403039893 / 003575919-P). Contact us at hello@hauz.my.

These terms apply when you create a HAUZ account or pay for a plan. If you do not agree with them, please do not use HAUZ.

What HAUZ does

HAUZ gives homestay owners their own booking website, a calendar that syncs with platforms such as Airbnb, Agoda and Booking.com, staff access, and receipts. Calendar sync depends on those platforms and can be delayed, so please check new bookings before confirming them. HAUZ is not linked to or endorsed by those platforms.

Your account

• You must be at least 18 years old and give us correct details.
• Keep your login safe. You are responsible for what happens in your account, including what staff you give access to do.
• Tell us at hello@hauz.my if you think someone else has used your account.

Plans and payment

• Plans are priced by the number of physical units you manage. One house listed on Airbnb and on HAUZ counts as one unit.
• Prices are in RM, as shown on hauz.my. The Free plan (1 unit) costs RM0.
• Paid plans are paid in advance, monthly or yearly, and renew at the end of each period until you cancel.
• If you add more units than your plan allows, you will need to move to the plan that fits.
• We will email you at least 30 days before a price change. Founding owners keep their locked price as set out on hauz.my.

Delivery

HAUZ is an online service. Nothing physical is shipped. Your plan starts as soon as your payment is confirmed.

Cancellations and refunds

You can cancel at any time. Refunds follow our refund policy.

Guest bookings

Bookings are between you and your guests. Guests pay you directly and HAUZ never holds guest money. You set your own prices, house rules, and cancellation and refund rules, and you are responsible for:

• keeping your listings and prices accurate
• any licences, permits and taxes that apply to your homestay
• handling your guests' personal data lawfully. HAUZ stores it on your behalf to run the service.

Fair use

Do not use HAUZ to list places you have no right to rent, to mislead or defraud guests, to send spam, or to try to access other owners' accounts or data. We may suspend an account that does this.

Your content and data

Your photos, text and booking data stay yours. You allow us to store and show them only to run HAUZ for you. You can ask us for a copy at any time. When you close your account, we delete your data within 90 days, except records the law requires us to keep, such as billing records.

Service availability

We work to keep HAUZ running at all times, but we cannot promise it will never be interrupted, for example during maintenance or an outage at one of our providers.

Closing your account

You can close your account at any time. We may suspend or close an account that breaks these terms. Where we can, we will tell you first and give you time to fix the problem.

Liability

As far as the law allows, we are not liable for indirect losses, such as lost bookings caused by delays on other platforms. Our total liability to you is limited to the fees you paid us in the 12 months before the claim. Nothing in these terms takes away rights you have under Malaysian law that cannot be excluded.

Changes to these terms

We will email you at least 14 days before an important change. If you keep using HAUZ after that, the new terms apply.

Law

These terms are governed by the laws of Malaysia, and the Malaysian courts deal with any dispute. If the English and Bahasa Melayu versions differ, the English version applies.