Refund policy

Who we are

HAUZ (hauz.my) is booking software for homestays in Malaysia, operated by MMT ADVISORY (SSM No. 202403039893 / 003575919-P). Contact us at hello@hauz.my.

This policy covers the subscription fees homestay owners pay HAUZ. Prices are in RM.

Try before you pay

The Free plan (1 unit, RM0) has no time limit, so you can try HAUZ before choosing a paid plan. There is no separate free trial for paid plans.

Monthly plans

You can cancel at any time. Monthly fees are not refunded, but your plan stays active until the end of the month you have paid for.

Yearly plans

• Ask within 14 days of payment and we refund the full amount.
• After 14 days, yearly fees are not refunded. If you cancel, your plan stays active until the end of the year you have paid for.

Founding owners

The founding offer (RM149 for the first year of Basic) follows the same rule as yearly plans: a full refund if you ask within 14 days of payment, and no refund after that. If you cancel or get a refund, the locked founding price ends. If you come back later, that plan's price at the time applies.

Billing mistakes

If we charge you twice or charge the wrong amount, we refund the difference in full, whenever you tell us.

How to ask for a refund

Email hello@hauz.my from the email address on your HAUZ account, with your homestay name and the payment date. We will reply within 7 working days. Approved refunds go back to the payment method you used, within 14 days of approval.

Guest bookings

Guests pay the homestay owner directly. HAUZ never holds guest money. Each homestay sets its own cancellation and refund rules, shown on its booking site, so please contact the homestay for any booking refund.